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Chapter 74
Chapter 74
A red palm print appeared on Wayne‘s face and he could feel how angry Anna was,
It was the first time that he had seen Anna so furious. And he couldn‘t help but feel regretful for his abruptness just now.
“I‘m sorry,” he said. Hearing this, Anna was stunned. She didn’t expect Wayne to apologize to her
She had thought that he would be angry with her. After all, no one had ever disobeyed or slapped him.
She clenched her aching hand and felt a little uneasy. “Forget it. I.. I‘ll move away with Tammy soon.”
“Hold on,” Wayne stopped her and said. “You don‘t have to move away. I‘ll go on a long–term business trip and will take the flight at three this afternoon. Please help me take care of Matthew when I‘m away.”
Anna stopped her steps, hesitated for a moment, and then nodded.
If she moved away immediately, she had no place to live. And even if she wanted to rent a house, it took time.
After changing his clothes, Wayne went downstairs. He didn‘t continue to have breakfast but just told Matthew to be obedient when staying with Anna and then left.
Soon, the sound of the engine in the yard was heard and then gradually disappeared. Anna stared at her hand with mixed feelings and her heart beat fast.
She had to admit that she had feelings for Wayne. But Wayne was about to get married, and she couldn‘t destroy his relationship with Ada.
Because of the affair between Jacob and Lilian, she knew how hateful a third party in a relationship was. She couldn‘t do the same thing as Lilian.
At night, Wayne didn‘t come back.
Anna learned from the butler that Wayne had gone to Seriel on business. It was said that Wayne would cooperate with a big client from New York and would be away for half a month to one month
“I shouldn‘t live here anymore, should I?” Late at night, Anna leaned against her pillow, pinched the nose of the toy husky, and said, “Tell me, what should I do?”
Shaking the head of the toy husky with her hand, she pursed her lips and said, “You don‘t know?”
Anna let out a long sigh. The next morning, after sending the two children to the kindergarten, Anna went to work.
Not long after she arrived at the hotel, the manager of the Housekeeping Department Joanna came to her office and said in a hurry, “Miss Gabriel, something happened in Room 1023. Please go and have a look. The guest is kicking up a fuss.”
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Chapter 74 Deal with It Ass
“What happened?” Anna frowned and asked an alle walked out of lies online chly
“The guestin Room 1023 said there were cockroaches in her 100111 Aller we got to loer room just now, we did see iwo cockroaches and then immediately killed them don‘t know it out waiter‘s service attitude was not good enouglo beloon Anyway, the great is very angry now”
Soon, the two of them got to Room 1023
At the door of the room, there were a group of onlookern and some stat members of the hotel
Anna said to the staff with a frown. “What are you doing licie? Go back to work”
Joanna then waved her hand, motioning the others to leave
The crowd then dissolved.
At this time, a woman‘s sharp voice came from the 100m. “Don‘t let them you‘ll let them see how rude the staff here are and how bad your service is!”
“Miss Hazel, don‘t be angry Calm down.” Joanna humicaly went into the room and said gently to the woman,
However, the woman ignored her and said snappishly. “Where is the general manager? Didn‘t I ask you to let him come here? I must have a talk with him and tell him how snobbosh duis subordinates are.”
When Anna followed Joanna into the room, she saw a still lace created by excessive plastic surgeries
The woman had a v–shaped face, a pointy chin, and wide double eyelids And she was in heavy makeup with star–shaped sequins at the comers of her eyes.
In a ginger–colored camisole and short pants, she was sitting cross legged on the marble table, swinging her legs from time to time and looking very arrogant,
Anna had been working in the hotel industry for several years and had seen many kinds of people. Therefore, she was very calm at the moment
“Miss Hazel, our general manager is away on business. If you have any complaints on problems, please let me know. And i‘ll do my best to serve you well. After that, if you are still dissatisfied with our service, I‘ll contact our general manager for you. What do you think?” she said politely
“Who are you? Why should I listen to you?” The woman called Miss Hazel said and squinted at Anna with disdain.
When she saw the employee II) card on Anna‘s chest, she asked with a darkened face, “Anna, the lobby manager?”
“Yes, it‘s me.” Following her gaze, Anna took a look at her card and nodded politely
Then she reached out her hand and said, “The lobby manager and the housekeeping manager of our hotel are on duty by turns. So if you need anything, you can also tell me ”
“Cut the crap. I‘m not interested in the hotel management,” Miss Hazel said with an impatient look and changed her posture. “Carousel Hotel is a five–star hotel known for providing the top hotel service in the country. But actually, it can‘t even reach the hygienic standard It‘s a cheat on customers.”
“Miss Hazel, the cleanliness of our rooms is absolutely up to standard. If you don‘t believe
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25 Points Chapter 74 Deal with It As S. me, I can ask someone to turn the whole bed over to you. I promise that there is no dust under the bed. You can‘t find another hotel in our country with such a strict cleaning standard,” Anna said firmly.
However, Miss Hazel didn‘t believe her at all and said with disdain, “What‘s the use of seeing what‘s under the bed? I don‘t sleep under the bed. Anyway, you‘d better give me a reasonable explanation on the matter of the cockroaches.”
Anna frowned and said, “Miss Hazel, our hotel is clean enough and there can‘t be cockroaches in such an environment. The cockroaches that you saw might get in from the trash can or somewhere outside. But anyway, it‘s our fault that we failed to make you satisfied. We will change a new room for you and your accommodation these days will be free of charge. What do you think?”
“Do you think I‘m short of money?” Miss Hazel said aggressively as she jumped off the table and glanced at Anna. “You spoke as if I‘ve wronged you. Did I bring the cockroaches myself? Besides, if you have no sincerity to apologize, then there is no need for us to talk. I‘ll call the ‘industrial and commercial bureau and the consumer protection bureau and let them close the hotel and investigate it.”
Hearing that, Joanna got anxious and said, “Miss Hazel, please don‘t do that. Let‘s sit down and talk things over first.”
The service and the hygiene condition of the Carousel Hotel could stand the test, but if the news that the Carousel Hotel was closed down by the industrial and commercial bureau and the consumer protection bureau because of this matter was spread on the Internet, the hotel‘s reputation would be influenced and the turnover of the hotel would decline in the following days.
“Miss Hazel, let‘s sit down and have a talk. You can tell me if you have any claim on this matter,” Anna also said anxiously.
She was good at handling PR crises and was clear that she must deal with this matter as soon as possible. She still remembered her bet with Wayne in the interview. Her priority was to preserve the reputation of the hotel and ensure the turnover during the centennial celebration was coming soon.
“OK. Since you have said so, I won‘t be too mean and make things difficult for you,” Miss Hazel said.